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Return Policy

Can I return a product purchased?

Hidden Fox Apothecary accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition & packaging. Goods must be returned within 7 days from the delivery date.

Should you wish to return your item/s we will issue a full refund based on the price you paid for the item/s less the courier collection fee of R75. Please note that you will be responsible for the courier collection fee when making a return.

You can choose a store credit or full refund which will be made via bank transfer.

Unfortunately we do not accept returns or exchanges on earrings or piercing jewellery due to health reasons.

How do I process a return

Please Contact Us with your full name, order number and the item/s you would like to return so we can open a ticket for a return request and book our couriers to make a collection from you. (The cost of R69 will be deducted from your credit/ refund amount for the courier to collect)

How long does it take to process a refund?

Once we have received your return, in good condition, it will be processed within 24 hours. Depending on your bank it may take up to 48 hours (excluding weekends & public holidays) to reflect back in your account once we have processed the payment on our side.

Store credit vouchers are issued on the same day, provided your item is in good condition.

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